Remember Larissa from Young & Free Alberta's first video about the credit union difference? That video told us all about the differences in structure between banks and credit unions, which is a big deal -- it totally affects the way you, the member, receive your services.
Her second video is all about location. She explains how many banks have large corporate offices in far-off locales, which means that some services are cumbersome and have to travel through many channels before answers can trickle down to the customer. Credit unions, however, are locally run -- and Larissa explains why this is awesome for members!
I'll post the third video in Larissa's series soon. But for now, enjoy!